Shipping Policy

At Corral Boots Store, we’re dedicated to bringing you authentic Western footwear crafted with the finest materials and traditional craftsmanship. Just as we meticulously create each pair of boots from premium materials like genuine caiman crocodile, ostrich, and python, we’re committed to ensuring your complete satisfaction from purchase to delivery and beyond.

Shipping Information

Returns & Exchanges Policy

We want you to love your authentic Western boots as much as we love creating them. If you’re not completely satisfied, we offer a straightforward returns and exchanges process.

How to Initiate a Return or Exchange

1. Step 1: Submit Your Return Request

   Email our customer care team at [email protected] with the following information:

   • Subject: Return/Exchange Request – Order #[Your Order Number]
   • Body: Include your full name, order number, purchase date, items to return/exchange with sizes, reason for return, preferred resolution (refund or exchange), and contact phone number
2. Step 2: Receive Return Authorization

   Within 1-2 business days, you’ll receive a Return Authorization Number and detailed shipping instructions.

3. Step 3: Package Your Items

   Carefully package your items in their original condition with all tags and packaging materials. Include a copy of your order confirmation or packing slip.

4. Step 4: Ship to Our Address

   Send your return package to:

   Corral Boots Store Returns
   3639 Parkway Drive
   DEMING, US 88030

Refund Processing

Once we receive and inspect your returned items, we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method:

• Credit Card (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Please allow additional processing time depending on your financial institution.

Exchange Process

For size or style exchanges, we’ll ship your new items once we receive your return. If the exchange item is of higher value, you’ll be charged the difference. For lower-value exchanges, we’ll refund the difference.

Non-Returnable Items

International Returns

For our global customers outside the United States, return shipping costs and any applicable customs duties are the responsibility of the customer. Please indicate “RETURNED GOODS” on your customs form to avoid additional charges.

Damaged or Defective Items

If you receive damaged or defective merchandise, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement or refund.

We’re committed to ensuring your Corral Boots experience reflects the same quality and care we put into every stitch of our authentic Western footwear.